Norwalk Power Equipment Company is a retailer/wholesaler of outdoor power equipment, tree pruning equipment, arborist supplies, climbing equipment, eye/face/hearing protection, safety apparel, oil, and many other related landscape maintenance equipment and supplies. We only sell to the USA.Since 1957, we have committed ourselves to servicing our customers in all aspects of the business- product knowledge, quality products, competitive pricing, and timely delivery. We encourage communication with our customers relative to products and services we offer and are committed to the future success of our customers and our company!

FREQUENTLY ASKED QUESTIONS:
Most importantly, if you have any questions about ordering from us, simply email us and you can be assured that you will receive a reply.  You may also call us at 800-905-3441 for assistance or to place your order.  To help get you started, here is a list of the most frequently asked questions that may provide you with an immediate answer. 

RETURNS/REFUNDS/DISCREPANCIES:
Returns will only be accepted within the first 15 days of the receipt of merchandise, except during the month of December- returns will be accepted until Jan. 10th. Shipping and Handling is not refundable. All returns must be in the original packaging and in original condition. No exceptions please. Customer is responsible for shipping cost on returns. Your account will be credited back, less Shipping and Handling plus a 15% restock fee. The restock fee will not apply if an error in shipping is made on our part.  No refunds on clearance merchandise.  Discrepancies and shortages must be reported to us within 5 days of receipt of merchandise.  We do our best to avoid errors with information on our site.  If an error occurs, we reserve the right to correct and re-publish our information at any time.  If you have any questions, please feel free to contact us at letushelp@npeco.com.

BILLING & SHIPPING:
During checkout, you specify if the shipping address (first address entered) matches the billing address of the credit card.  The billing address of the credit card used for payment must match the billing address that you enter, otherwise our system will deny your payment as it will not pass fraud security measures in place.  The credit card used must originate from the USA.  Keep in mind, Saturdays and Sundays are not working days for us or UPS.  Orders are usually shipped via UPS ground service. We can also ship: Next Day Air, Next Day Air Saver, 2nd Day Air AM, 2nd Day Air, 3rd Day Select.  Alaska/Hawaii orders are shipped by UPS Next Day or 2nd Day Air.  Most orders will arrive within 1-5 days UPS ground service, if there is an extended backorder situation on any product, you will be notified by email.  Generally, most manufacturer backorders are an additional 7-10 days.  We do not ship to P.O. Boxes.  Please make sure that you enter your address correctly. We must charge you for shipping if we have to re-ship an item because of an address error.  Prices are subject to change without notice.

Providing a secure shopping environment is one of our highest priorities. The shopping cart on this website which requires you to enter personal data such as your name, e-mail address, and credit card information is protected by the industry standard secure encryption technology (SSL).

FREE SHIPPING:
Items on our site that offer free shipping include the 48 continental states in the USA.  Free shipping does not apply to Alaska or Hawaii.  Please call us at 800-905-3441 for a quote on shipping these items as we must quote these shipments individually.  Larger shipments that offer free shipping via common carrier are for business addresses only.  Residential customers and customers requiring a lift gate will incur special handling charges as required by the common carrier.  These special handling charges appear as options for these products.  If you do not select the appropriate option and you specify a business address that is actually a residential address or residential address requiring a lift gate, your credit card will be charged for the special handling fees after we have been notified by the carrier.